Hi Prokopiy Semenov

Welcome to the Developing Universal Windows apps forum! Please utilize tagging when posting to this forum, thanks!

Could you please tell me the OS version of the users who met the problem?

Could you reproduce the problem?

Have you tried to reproduce the problem in different OS versions?

You could try to reset the Windows Store:

1. Press the Win+R keys to open the Run dialog.
2. Type WSReset.exe, and click/tap on OK.
3. The Store and a command prompt will now open without any message. The command prompt will automatically close when the Store cache has been reset.
4. Open a command prompt. Make sure you are the administrator account for the device.
5. Enter the command "wmic useraccount get name,sid" This will give you the user SID for each account on the PC. You could enter "whoami /user" to get the current user SID instead.
6. Press the Windows+R keys on your keyboard to open the Run dialog, type regedit, and click/tap on OK.
7. In Registry Editor, navigate to the location "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Appx\AppxAllUserStore"
8. In the left pane under the AppxAllUserStore key, right click or press and hold on the SID key from step 5 above, click/tap on Delete, and click/tap Yes to approve.
9. Close Registry Editor and the command prompt. Then restart the computer to apply.

Open your favorite search engine and search for "how to reset windows store in windows 10".  You could refer more details about how to reset the windows store.

Best regards,

Roy