您好Carolyn，

您是否使用我们为iView客户提供的密钥？升级到Expression Media V1？这对V2不起作用。你是如何购买Expression Media 2的？如果在线，您是否有确认电子邮件？这可能是V2的关键。如果没有，您可以通过microsoft.com的xmforum将确认邮件转发给我们，我们会发给您一个V2键。

如果您有媒体本身，请将小塑料DVD支架旋出外壳和它背面的外观。应该有一个带有钥匙的橙色标签。

问候，
Anita Oakley

Hello,

I recently upgraded my computer to one that runs Vista. I re-downloaded Expression Media 2. I tried to input the license number I'd received when I upgraded iView MediaPro to Expression Media 2, and was told it was invalid. I paid $200 for this program, how do I get it back on my computer? I have several catalogs that I need to work with.

Thanks,

Carolyn

Hi Carolyn,

Did you perhaps use the key we provided for iView customers to upgrade to Expression Media V1? That won't work on V2. How did you purchase Expression Media 2? If online, do you have the confirmation email? That would probably have a key on it for V2. If not, you can forward the confirmation mail to us at xmforum at microsoft.com, and we'll send you a V2 key.

If you have the media itself, swing the little plastic DVD holder out of the casing and look on the back of it. There should be an orange sticker with the key on it.

Regards,
Anita Oakley